Customer Privacy Policy/Opt Out

Last updated: Mar 5, 2020

About this notice

We are committed to protecting your privacy and earning your trust. This notice describes the personal information we collect about you and how we use and protect it. It applies to our current and former customers. It replaces earlier versions that we may have given to you.
We may update this notice at times. Website visitors should refer to the date at the top of this notice to see if it has been updated.


This section summarizes our privacy practices. For more detail, please read the entire privacy policy.
  • We gather information from you, your transactions with us, and outside sources.

  • We and our family of companies use your information only to conduct our business and provide service to you.

  • We will not share your information with other companies for their independent marketing purposes without your consent.

  • We may share your information throughout our family of companies for the family's business purposes.

  • We limit access to your information and use safeguards to help protect it.

What information do you collect about me?

We collect various types of information about you. We call this "Nonpublic Personal Information" if it identifies you and is not available to the public. We may collect it from some or all of the following sources. We have provided a few examples for each source, but not all may apply to you.
  • Information you provide: You provide this when you register to use our service, request or otherwise use our services, make payments, or otherwise interact by phone or online with us, the contractors or repair providers who offer services to our customers ("Trades"), or our family of companies. We may also obtain it from directories and other outside sources. It includes your name, street and e-mail addresses, phone number, date of birth, gender, marital status, information about your home (including, for example, photographs or video), and payment card information.

  • Transaction Information: This is information about your transactions with us, other companies within our family of companies, Trades, our service professionals, or others. It includes repairs or other work recommended to you, estimates provided to you, repairs or other work you authorize, decline, request or have performed, and payment history. It also includes information that we require for billing and payment.

  • Website Information: This information is unique to Internet transactions. It may include information about how you linked to our website, your IP address and information about your device, time of visit, and what pages you visit on our website. When you visit our website, we use cookies, web beacons, and other technology to collect information about you and your activities on our website to provide services to you, enhance your online experience, and advertise our products and services.

How do you use information about me?

We and our family of companies use your information only to conduct our business and provide services to you. This may include using your information to/for/in connection with:
  • communicate and interact with you, Trades and our service professionals
  • provide consumer service and support, process transactions with you, and customize your experience
  • process and collect payment
  • market products and services offered by us, our family of companies, or others
  • engage in analytics, research, design, development, and pricing
  • count ad impressions and verify positioning and quality of ad impressions
  • audit compliance and conduct other auditing
  • monitor social media and other online references to us
  • defend, pursue, or otherwise address litigation or disputes
  • prevent, detect and prosecute malicious, deceptive, fraudulent or illegal activity
  • engage in risk control, debug and otherwise maintain or protect our data and systems and ourselves
  • effect, administer, enforce, service, process, provide or maintain a product, service, account, or transaction with or for a consumer or business
  • provide information to regulators, law enforcement, other governmental entities and our attorneys, accountants and auditors
  • make disclosures required by and otherwise complying with legal requirements or legal, regulatory or other governmental investigations or process
  • any other purposes disclosed to or authorized or approved by a consumer
  • share information with other companies in our family of companies or in which we invest
  • a proposed or actual securitization, merger, acquisition, sale (including sale of servicing rights) or similar transaction related to, involving or impacting a consumer
  • otherwise conduct the business of us or our family of companies.

Who might get information about me from you?

We will share information about you only if not prohibited by law. We will not share your Nonpublic Personal Information with companies outside our family of companies for their independent marketing purposes without your consent. There is no need to “opt out” or tell us not to do this.
Disclosures include those that we feel are required for any of the uses described in this notice. Recipients include, for example, our family of companies, Trades, service professionals, consumer reporting agencies, law enforcement, courts and government agencies. These parties may disclose the information to others as permitted by law. For example, consumer reporting agencies may disclose Transaction Information received from us to other companies with which you do business.
Where not prohibited by law, we may also disclose your Nonpublic Personal Information to service professionals that help us market our products. These service professionals may include financial institutions with which we have joint marketing agreements.
Trades may use information that they receive from you as described in their privacy policies or as permitted by law. They may share with us information about you and your transactions with them.

How do you protect my information?

We restrict access to your Nonpublic Personal Information to our employees, employees of companies within our family of companies, and others who we feel must use it to provide our products and services or otherwise run the business of us and our family of companies. Their use of the information is limited by any applicable law, our employee code of conduct, and written agreements where appropriate. We also maintain physical, electronic and procedural safeguards to protect your information.

Our family of companies

This notice is from 358 Ventures, Inc. 358 Ventures, Inc. is part of the Progressive family of companies. As of the date of this notice, our family of companies includes all the entities listed here. Their privacy policies are available at Our family of companies also includes ARX Holding Corp. and the entities that it directly or indirectly majority owns or controls. Their privacy policy is available at

Additional Information about Internet Practices

When you visit our websites, we collect Website Information for various reasons. For example, we may use Website Information to serve ads to you across multiple devices, such as your computer, smartphone, or tablet, or to limit the number of times you see our ads. We may also use Website Information to customize your experience with and analyze your use of our websites and interaction with our ads.
We may transmit certain Website Information to third party advertising companies we work with (“Ad Companies”) to, among other purposes, measure the efficiency of our advertising or track referrals to our website by Ad Companies. Some of these Ad Companies may be able to associate Website Information with other information they already have about you.
We may advertise through Ad Companies on websites and mobile apps. We also may do this on internet-connected platforms such as streaming TV devices. Some of these sites, apps, and platforms may use cookies, web beacons and other technology to capture and transmit information about you or your device to us or our service professionals. These service providers may use information about your visits to and interactions with this and other websites, mobile apps and platforms, or the ads themselves, together with information about you, your purchases or interests (which may include Website Information), to provide ads about goods and services that may be of interest to you ("Interest Based Advertising"). Some of this information may be exchanged with us or other service professionals for market research or to analyze and manage our advertising and marketing efforts.
We adhere to the Digital Advertising Alliance’s (“DAA’s”) Interest Based Advertising principles. You may limit the extent to which Website Information is used to deliver Interest Based Advertising by accessing the DAA’s WebChoices tool at The WebChoices tool will provide you with more information about your privacy choices. The tool also will provide you with a list of companies that compile Website Information about your interactions with this and other websites, and a means to opt out of the collection and use of certain Website Information for Interest Based Advertising on your browser. You can also opt out of receiving certain Interest Based Advertising from us by clicking on the advertising options icon displayed in certain us ads shown to you online. By clicking the icon, you can learn more about and opt out of the use of certain Website Information for Interest Based Advertising on your browser.
You may have other means of controlling the use of cookies and other tracking technologies on this and other websites. You may be able to instruct your browser or mobile device to warn you each time a cookie is being sent, or to reject all or certain kinds of cookies. Typically, you can do this by changing the privacy settings on your internet browser or device. However, if you choose to reject cookies, some websites may not function properly, and some website services may be diminished. Flash cookies may be managed using the Adobe Flash PlayerTM Settings Manager available at In most cases, you must manage these settings on each of your browsers or devices (i.e., blocking cookies on your desktop browser may not be effective for your mobile device).
Your browser or device may include a "do not track" (DNT) setting that signals websites to disable tracking by third parties, such as advertising companies. Our websites do not recognize the DNT signal, but you may access the DAA’s WebChoices tool to manage your Interest Based Advertising preferences.
We believe that these means of controlling the use of cookies and other tracking technologies constitute reasonable choice regarding Website Information and Interest Based Advertising. But some cookies and other tracking technologies may persist on this and other websites.

Why do you ask for my e-mail address?

When you interact with us, we collect your e-mail address so that we can create an account and log-in for you and send you e-mails concerning your transactions with us. We may also send updates with other information we think you’ll find useful. You can stop receiving these updates by using the links provided in the emails.
We may share your e-mail address with Trades and our service providers. We will not share your e-mail address with other companies outside our family of companies for their marketing purposes without your consent.

What about website security?

Our security measures help ensure that your data is secured and encrypted, so that others cannot access it while in transit. We limit access to our servers and require our employees to adhere to high standards of ethics and integrity in performing their jobs.

What about links to other websites?

Our website may contain links to other sites that we do not maintain. We make no warranties or representations about other websites. We recommend that you read the privacy and security policies of these sites.

Contact Information

To obtain additional information regarding this notice, write to:

Peter Albert, Privacy Officer
358 Ventures, Inc.
6300 Wilson Mills Road
Mayfield Village, Ohio 44143
Call: 1-440-461-5000